Why you need to invest in a White Label Chatbot Partnership | Engati
With the demand for automation and AI growing phenomenally, everyone wants a piece of this action. The chatbot industry, in particular, is growing at a rather high rate. But, not everyone can build their own chatbot platform from scratch. The good news is that they don’t need to build their own platform to enter the chatbot business. Opting for a White Label partnership would be the best way to get into the chatbot game.
What is White Labeling?
White labeling is what happens when a company creates a product or service, removes it’s own branding from it, and adds the branding of the reseller.
The product appears to be made by the reseller. Essentially, one company makes the product and allows other companies to sell it under their brand names.
It allows the purchasing company to get into the industry without having the capacity to make the product in the first place. It also saves them a lot of time and resources that they’d otherwise send making the product.
Another benefit to the purchasing company is that they can expand their current offerings with white label products. They could offer their customers a more comprehensive experience in this manner.
Why invest in a white label chatbot?
As of 2018, the global chatbot market was valued at USD 1.17 billion. By 2026, it is expected to go up to USD 10.08 billion.
But, with the COVID-19 crisis and the lockdowns, the demand for conversational intelligence is going up. Businesses are investing heavily in conversational intelligence. They’re looking for ways to engage their customers well, without endangering the health of their employees.
Businesses know that they can’t handle all their customers’ queries over the phone, because their customer service representatives are working from home. They realize that chatbots are a great initial point of contact. They understand that bots improve the agents’ productivity and efficiency by handling the monotonous queries and only sending the complicated ones their way.
They’re also starting to realize that customers are now spoilt. Customers have no intention of waiting on hold for a human agent to pick up their call. They want to be served fast and then go about their day.
Hubspot reported that around 80% of their respondents in a study stopped doing business with a company because of subpar customer experience. A chatbot reduces the average waiting time to be served. It drops the waiting time from 11 minutes (on a call) to a few seconds, thus increasing customer satisfaction.
How do I get started with a white label chatbot partnership?
Your best bet would be to partner up with Engati.
You’d get to build your brand with a strong, reliable platform that has proved itself and is used in 186 different countries (for context, there are 193 member countries in the United Nations).
You also get access to Engati’s Bot Experts. The experts will train your entire team extensively on the platform and even help you out with customizations and bot-building at a negligible cost.
Your customers would have a smooth experience, building intelligent and multilingual chatbots that run on our powerful NLP engine, with minimal effort. They won’t even need to code their bots thanks to our conversation builder.
You’ll be in a position to offer them the best of both worlds; combining Artificial Intelligence and human efforts to create better experiences for their customers. With the live chat feature, the bots will be able to handle the repetitive queries and only pass the complicated ones over to the live agents.
And to make it better, you’ll be able to monitor interactions through the admin portal and assign trials to your clients, among many other things.
Essentially, you’ll be able to build and strengthen your business on the back of a powerful platform that has been used to build over 30,000 chatbots across 186 countries, in pretty much every domain and use case.
Regardless of whether you’re a reseller, a consulting firm or even a digital agency; a White Label partnership with Engati could take your business to a whole new level.
So, what are you waiting for, explore your future as an Engati White Label partner here.
Originally published at https://blog.engati.com on June 10, 2020.