What is Digital Trust and why it’s important.
Digital Trust is what enables customers and business owners alike, to carry out transactions in a way that is secure, and ethical for all parties involved.
Distributed caching — what is it and how does it work?
Distributed caching features application servers spread across several Virtual Machines (VMs) or even geographies. Read this article to learn how it works!
What is live chat? 11 reasons why you need live chat now!
Live-Chat is the future of customer service. It’s a way of communicating with your customers in real-time and answering all their questions without delay.
Into the metaverse: What is it?
Metaverse is a hyper-realistic virtual world in which people are represented by avatars and can interact with each other, hold meetings and many more.
Robotic Process Automation (RPA): Advantages and applications
Robotic Process Automation software is designed to reduce the burden of repetitive, simple tasks on employees. Let’s learn more about the RPA technology.
What to do about your company’s leaky bucket
Customer experience wizard, Dan Gingiss addresses the issue of your company’s leaky bucket and shows you how to boost customer retention! Read the article now!
What’s ‘not’ in GPT-3 memory?
OpenAI’s GPT-3 has taken the world by storm, but does this powerful generative model have its drawbacks? Let’s explore with a few examples related to COVID-19.
How can WhatsApp automation help grow your business for $5 per day?
Wondering how you could scale your business up with WhatsApp automation on a budget? $5 a day is all you need! Learn how to grow with WhatsApp bots right here!
10 use-case based WhatsApp broadcast templates for banks
Looking to engage your bank’s customers with WhatsApp notifications? Here are 10 WhatsApp broadcast templates that your bank can use to interact with customers.
10 WhatsApp Broadcast Templates for eCommerce Stores
Looking for WhatsApp broadcast templates to use for your eCommerce store? Here are some you can use for product launches, cart abandonment notifications & more.
Best WhatsApp broadcast templates for logistics companies
Want to reach your customers, drivers, & delivery partners via WhatsApp notifications? Here are the 6 best WhatsApp broadcast templates for logistics companies!
How the WhatsApp Business API’s conversation-based pricing impacts you
Wondering how WhatsApp’s conversation-based pricing (CBP) will change the way you use and pay for the WhatsApp Business API? Here’s everything you need to know!
Why your educational institute needs to use a WhatsApp chatbot
Here’s why you need to deploy an education chatbot on WhatsApp and how you can use broadcast messages to reach your students and send announcements to them.
How to use WhatsApp chatbots for eCommerce [Usecases + best practices]
Ready your eCommerce business for the future. Reach your customers and drive sales, the channel they use the most with smart WhatsApp chatbots for eCommerce
11 powerful ways how WhatsApp chatbots are helping in healthcare!
WhatsApp chatbots are benefiting the healthcare industry in many ways. Here are some of the ways in which these intelligent bots are creating a huge impact.
How to use WhatsApp chatbots for Insurance
Generate, qualify, and nurture leads, sell insurance policies, send reminders for premium payments, and do much more with your Insurance WhatsApp chatbot
How can you use WhatsApp for customer service? [Tips + best practices]
Using WhatsApp for customer service is a great way to meet your customers where they’re hanging out. But how do you make it happen and how can you scale it up?
3 steps to implement Business Intelligence systems
Real-time data is the need of the hour for Business Intelligence. But are your systems holding you back? Here’s how to empower your organization with chatbots.
When surprise and delight becomes surprise without delight
Some surprises may not delight your customers. Shep Hyken warns you about the dangers of these and urges you to make sure that all surprises are appropriate.
Whitelabel Chatbot Partnership — How to invest in automation?
Why struggle to build a platform when you can use one that’s trusted in 186 countries? Explore the benefits of a white label chatbot and live chat platform here
Why business continuity planning just became the most important thing
Customer experience expert, and Titan of CX, Dan Gingiss addresses the sudden increase in the importance of business continuity planning triggered by pandemic.