Top 20 blog to read in 2022
4 definite ways to gain customer loyalty
“Buy 10, and you’ll get the next one for free…“ Sound familiar? Congratulations! You are a victim of the loyalty program. But do these programs actually work?
7 ways to improve mobile engagement
Nothing’s more personal than messages being hand-delivered. But is this enough to engage your customer? Here are 7 ways to improve mobile engagement.
How to improve your ROI in 2022 and beyond!
ROI is the ratio of profitability to the cost of investment. Here’s how you can improve your organization’s ROI in 2022 and increase your profits substantially.
In this pandemic, move how you listen to customers — from asking to understanding
Co-founder of CXPA, Jeanne Bliss helps us listen to our customers in a better manner. She also urges companies to start understanding our customers better.
5 powerful ways to increase your customer lifetime value
Increase your customer lifetime value with psychology and consumer neuroscience-backed techniques. Get your customers to spend more and stick around longer.
7 powerful ways to increase eCommerce customer retention
To increase eCommerce customer retention, you need to simplify purchases. You also need to tempt and delight your customers. Here are 7 ways to do just that.
The secret to unlocking 10x sales
As purchase behaviour has transformed significantly, a way to bridge analogue and digital shopping is through Live Chat. Here’s our guide on how to 10x sales.
TOP 30 Indian Entrepreneurs Transforming The Start-up Ecosystem
Top 30 Indian Entrepreneurs who are ruling the consumer market and winning over the customers with new ideas, customer centricity, and unique offerings
8 secrets for influencing your customer perception
How do your customers see you? What do they think and feel about your brand? What factors influence customer perception? What can you do to change it?
200 most powerful CX influencers to follow in 2022
200 most powerful influencers from customer experience, digital transformation, marketing automation, and technology domain that you need to follow in 2022.
Getting inside the customer’s mind
Ever wonder what your customers actually want? Colin Shaw helps you get into their mind and shows you how to leverage this information for your business.
Are Instagram bots about to transform how you do business?
Instagram now allows businesses to automate customer conversations via bots. Ready to take the leap? Read this article to discover why you need an Instagram bot
Instagram marketing: How to grow from 0 to Nike
Instagram isn’t just for personal use. It can be an effective marketing tool. Read this article for tips on increasing business value with Instagram Marketing
Install HBase in a snap! A simple step-by-step guide
This 5-step guide will help you to install HBase on your Mac in just 5 minutes. Use it to store large volumes of time-series data with minimum effort!
Insurance Chatbot | The success story of 3 largest insurance companies
3 major insurance companies are reaching their customers with insurance chatbots on their favorite channels to boost lead generation & shorten the sales cycle.
3 ways to make your chatbot smart as you!
Chatbots are getting smarter day by day and are helping businesses through lead generation, sales, marketing, customer service, and so on. Read More..
How intents and entities in chatbots help you design excellent bots
Look at intent and entity identification from the customer’s perspective and how they express their feelings, emotions, intentions, and requirements.
Understanding cognitive search, its abilities, and its scope
Cognitive search can augment the user’s intelligence. It improves human-computer interactions, enables faster and smarter decisions, and increases productivity!
Introducing the modern theme to Engati!
We’re rolling out a new simplified version of Engati with new user interface, added functionalities, an easier way to manage attributes, a dark theme, and more!
Great customer experiences don’t need to be expensive
Does great customer experience need to be expensive? How high is the price of delivering great customer experience? We’re answering all of your questions today
Is Deep Learning really in a crisis?
Deep learning is a breakthrough technology to process and make sense of unstructured data. We have to invest in and make it better to augment our intelligence.