Don’t let your customers fall in the expected experiences gap
Shep Hyken cautions against allowing customers to fall into the expectation gap; the gap in experiences between the companies they love and your company.
This conversation is easy — Is it a human or a bot?
Most times, we prefer having conversations with ‘real people’ because chatbots can’t understand us well. But this is not the case anymore. Here’s how.
5 powerful use cases for chatbots in eCommerce [Infographic]
Chatbots can help your E-commerce store display products, drive sales, collect payments, and do much more. Learn how to get the most out of your E-commerce bot!
5 ways to improve your E-commerce customer service
Differentiate your business by winning at eCommerce customer service. Understand all the benefits, techniques, and best practices here for better results!
Economics to Economical Values of Artificial Intelligence: A Strategic Perspective | Part 3
In the 3rd instalment of this series, Dr. Swapnil Dambe talks about AI, Industry 4.0, and how we need to focus on human-centric, ‘people inspired’ innovation.
Economics to Economical Values of Artificial Intelligence: A Strategic Perspective | Part 2
In part 2 of this series, Dr. Swapnil Dambe talks about the adoption of AI, how AI is a hyperactive energy that can be used for the betterment of society.
Economics to Economical Values of Artificial Intelligence: A Strategic Perspective | Part 1
Digital experience expert, Dr. Swapnil Dambe talks about the economical values of AI from a strategic perspective in a 3 part series. Read part 1 here.
40 Top EdTech leaders transforming education and learning experiences
Read on to see who we think is worth a follow in the edtech world these days, and follow them and take a look at their groundbreaking work in education
Why you need to deploy an eLearning chatbot
eLearning chatbots can help you engage and educate your students in their language and on their favorite channels. Here’s how you can make the most of them.
The emotional trigger that influences your customers’ minds
Customer experience wizard, Colin Shaw, shows you how to use emotional triggers like the endowment effect to influence your customers’ minds. Read now.
Part 3 — Making Chatbots feel emotions
Emotionally intelligent chatbots are being deployed by businesses everywhere because of their ability to connect with customers. Here’s how they work.
Why Empathy is vital in Customer Service
To nail customer service, you have to understand how your experiences make customers feel. Here’s why empathy is vital in customer service & how to practice it.
5 tactics for localizing customer engagements
Get your customers to accept you as one of them, rather than treating you as an outsider. Localize your customer engagements with these 4 tactics today!
Learn with Engati analytics, from where it began to where it goes
Chatbots are going to change the internet as we know it. But are there any analytics tools to enhance the user experience? Read more analytics tools here.
From insights to value: A walkthrough of Engati Analytics
Imagine if you could get real-time data on every aspect of the customer journey, from marketing to post-sales. Here’s a walkthrough of Engati Analytics.
Engati: A Journey Reimagined
Here’s all of the behind-the-scenes updates on Engati’s brand relaunch. We’re uncovering our design philosophy behind the updated messaging, colors, and more.
Engati chatbot platform — Get started in less than 10 mins!
A chatbot is a service, powered by machine learning algorithms and artificial intelligence that you interact with, via a conversational chat interface.
How to improve customer experience with Engati’s chatbot solutions?
Chatbots can help you create better customer experiences by answering customer queries in their own language 24/7. Find out how Engati’s solutions can help you!
How to integrate your support software with Engati Chatbot
Take your ticketing platform, CRM, and other support and marketing software to the next level. Integrate them with Engati’s chatbot + live chat solution now!
Engati supports RTL (Right-to-Left) chatbots on its platform
Overcome the language barrier in MENA regions with Engati’s RTL (Right-to-left) feature. Connect with customers who speak in Arabic, Urdu, Persian, and more!
