How to use WhatsApp chatbots for eCommerce [Usecases + best practices]

Why do you need to use WhatsApp for eCommerce?

The advantages of using eCommerce WhatsApp chatbots

1. Lower cart abandonment rate

2. Reduced customer effort

3. Buttons

4. Personalization

How can you use WhatsApp chatbots for eCommerce?‍

1. Lead generation

2. Product recommendation

3. Sales

4. Support

5. Returns & exchanges

6. Feedback

7. Notifications

8. Product details

9. Shipping information

Best practices‍

1. Be transparent

2. Use automation along with live agents

Looking to build a WhatsApp bot?



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