EX & CX: The Virtuous Cycle | Jessica Noble | Engati CX

EX & CX- A Video with Jessica Noble

The Virtuous Cycle of EX & CX

How is profit an outcome of the value creation and not the other way round?

How can customer churn be controlled significantly, and how does this reduction add to margins in the long run?

Does employee experience drive customer experience? How essential is it to fix employee experience for superlative customer experience?

You’ve spoken about “The 5 Mistakes You Don’t Know You’re Making to Drive Customers Away”. Can you briefly give us a gist of these mistakes?

How can chatbots be a smart investment? What advantages do you think they bring in?

Make your employees more productive

EX & CX: The Virtuous Cycle: A Spotify Podcast with Jessica Noble

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