Customer dissatisfaction: What causes it & how to deal with it?

The consequences of customer dissatisfaction

1. Negative word of mouth

‍2. Reduction in loyalty and customer lifetime value

3. Lead generation becomes harder

4. Lower sales

5. Employee churn

What are the causes of customer dissatisfaction?

1. Quality

2. Pricing

3. Features and specifications

4. Usability

5. Hidden costs

6. Substandard customer service

7. Other causes of customer dissatisfaction

How do you identify customer dissatisfaction?

1. Frequent complaints

2. Avoidance of interactions

3. Keeps making comparisons

How do you handle customer dissatisfaction?

Talk to your customers

2. Analyze the feedback

3. Act on it

4. Record the issues

5. Go beyond

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