Everything starts with a conversation. Especially in recruitment, communication plays a primary role in the selection and hiring of candidates.
Chatbots are the first point of contact in any business or organization. Chatbots in recruitment has been growing wide in its prominence. What remains a curiosity among the recruiters is, how these chatbots would be like in the next 5 years?
Let’s touchdown on some of these questions recruiters commonly have about chatbots and see what the future of recruitment looks like.
What are the Recruitment chatbots all about?
Chatbots in recruitment automate HR tasks. These bots are specially designed to help your HR team with the selection processes, filtering candidates, onboarding users, sending candidate information to your team, analysing results and much more!
The process of attracting, filtering and conducting interviews has always been ‘human’. But with the evolution of AI, both business owners and HR department have started using chatbots to automate recruitment.
How can chatbots streamline hiring?
Recruiters are often overburdened with candidate applications. Filtering through them, sorting and shortlisting can be a very time-consuming process. With this, they also have to make calls, send emails and schedule interviews, leading to employee burnout. But what if I told you all this can be easily automated? Chatbots perform all these tasks. So yes, they can definitely streamline hiring.
How does it improve the hiring process?
The hiring process has always been sluggish. Chatbots can fasten this process by automating the repetitive tasks and making it easier for the HR team to move forward with the selected candidates.
Let’s read some of the ways your chatbot can do this.
Chatbots help filter applications by comparing each candidate’s qualifications and skill set required for the post. It automatically collects data, filters and sorts it out for the HR to easily pick the ones they think set the job profile perfectly.
Clear and easy communication
Chatbots are easier to reach out to and are trained well to carry out interactions without many errors. Even in cases of any error, you can train your bot again to not repeat it. Now imagine you’re looking for some information on your HR Policy, what would be more ideal to do so? You rather contact a person and have delayed solutions or simply type in your query and get an instant reply with all the relevant information? Chatbots are the easiest way to clearer communication. It is the quickest way to receive the information you need, without having to wait for someone to do it for you.
Providing a great candidate experience is vital in most of the recruitment agency trends. And chatbots are all about better candidate experience! Hence, it’s able to provide these agencies something that lets them stand out of the crowd- its best assistance.
Chatbots are a great tool to build bridges with your candidates. With features like NLP and NLU, chatbots are able to carry out contextual conversations. They’re also smart enough to ask your candidates choice questions and record all the information for the future conversation. This makes chatbot conversations more human-like and builds a better rapport with your candidates.
A chatbot can be a great replacement to your FAQ. It’s the millennium and everything needs to have a touch of smart technology to it! While building the bot, you can feed it the necessary documents. When integrated, your chatbot can provide your candidates and clients with all the information in a question-answer format that helps the user to direct interaction. No beating around the bush, or talking about the weather! It helps the objective of having an informative chatbot for recruitment.
Chatbots are rich in analytics. A chatbot can ask your candidate various questions about their skills, qualifications and experience. This helps rank the whole group from the most to the least fit for the role you’re looking for. Once this is over, the recruiter can now have a filtered list of candidates to schedule an interview with.
Are chatbots going to replace human recruiters?
Well, this has to be the most asked question of all, hands down! But the answer will always be a big fat — ‘NO’!
We all read some crazy theories of machines taking over men, but it practically seems to be impossible. Chatbots are designed to assist the human, which it does effectively. But it can never replace the human element needed in a few things. Recruitment has always been a more human-oriented line of work, so the human involvement is necessary.
The whole purpose of chatbots was to help humans automate a few repetitive tasks that were time-consuming and frustrating. While chatbots can help you filter candidates, handle initial communication, provide details etc, you can invest more of your focus upon emailing, scheduling and conducting interviews, qualifying candidates and much more tasks that require your involvement.
The ideal AI templates to use
Here are some of our chatbot templates that you can use to construct yourself the best chatbot in recruitment.
HR- Recruiter- This is a chatbot template that helps prospective job seekers with details on job openings, recruitment process & details about the organisation. It also gathers details from interested candidates and sends an email to the HR team.
HR- Assitant- This bot can help with your candidate’s questions about the company and solves issues like reimbursement claims, applying for leave, creating an event, look for a profile, list of holidays and much more!
HR Policy- This bot showcases different HR policies to your candidates and lets them raise any concern or issue they might have. The bot also consists of authentication, before letting any user talk to it. The end user of the template can link their own authentication portal or make their regex to ensure correct employee uses the bot.
User onboarding- Skyve helps customers start projects using the power of crowdfunding. Their bot serves a dual purpose of explaining their product and onboarding depending on what you require. If you want to build a bot for either of these use cases do take this chatbot template out for a spin!
Also, read up some of these blogs to a better understanding of the chatbot technology.
Thank you for reading! Hoping it was of some use!
Originally published at https://blog.engati.com on September 30, 2019.