Unlocking a treasure trove of data with chatbots Data is currently scattered in most enterprises. Data scientists & developers are working on a common framework. Read on to learn how chatbots are helping! How to discard tasks after timeouts with Redis keyspace notifications? Here’s how to use Redis keyspace notifications events…

Top 9 chatbots for enterprise customer service All enterprise businesses need to customise the dialogues to make them more tuned, relevant and crisp for their customers, prospects and stakeholders. Top 30 emerging leaders in Customer Success There are successful customer success leaders who always look at things a little differently, lead…

How to speed up customer service with a small team Faster resolution and quicker service has always been associated with having a larger customer support team. But what if you didn’t need a big team for that? Stay ahead of the Machine Learning curve In this blog, we’ll see what machine…

Let’s Talk Quantum In Banking & Finance We’re living in a golden age of big data, according to data scientist Utpal Chakraborty. Discover how quantum computing is transforming banking & finance here. Re-ranking of search results in SOLR Any e-commerce search engines rely on parameters such as product popularity, rating, click…

Moments of Truth, Misery, & Magic Seize every single moment of truth, even if they are moments of misery, it’s an excellent opportunity to show that you and your organization are better! Artificial Intelligence — Making work easier than ever! AI has been a revolution in the world of technology, and…

7 questions that reveal whether your company is committed to CX Colin Shaw gives you a powerful way to determine whether your company is actually committed to customer experience or not. Find out with these 7 questions. Understanding the basics of the Jenkins Pipeline Jenkins pipeline allows us to define a…

What are Chatbots? “A chatbot is a type of software that can help customers by automating conversations and interact with them through messaging platforms.” A chatbot is a software program that can hold a conversation with a human user. They essentially automate one-to-one conversations. But don’t be fooled into thinking…

4 definite ways to gain customer loyalty “Buy 10, and you’ll get the next one for free…“ Sound familiar? Congratulations! You are a victim of the loyalty program. But do these programs actually work? 7 ways to improve mobile engagement Nothing’s more personal than messages being hand-delivered. But is this enough…

Hospitality with Artificial Intelligence & personalisation is bling The hospitality industry is booming. With innumerable travel enthusiasts and bloggers dying to visit new places for a new adventure, it’s chatbot time now! 5 ways hotel chatbots can solve the problem of hotel bookings Simplify bookings, check-ins, and collect room service orders…