Moments of Truth, Misery, & Magic
Seize every single moment of truth, even if they are moments of misery, it’s an excellent opportunity to show that you and your organization are better!
Artificial Intelligence — Making work easier than ever!
AI has been a revolution in the world of technology, and it’s growing at an exponential pace. But how has Artificial Intelligence made our lives easier?
7 most innovative chatbots the world has witnessed!
Innovative chatbots are being used for everything from customer support to COVID-19 awareness campaigns. Here are the 7 most unique use-cases of chatbots
Who are your most valuable customers?
Which is the most valuable type of customer you could have? Which type of customer would help you innovate and grow the most as a business? Find out here.
Build multilingual chatbots to reach your customers in 50+ languages
Learn how to automate conversations in your customers’ own languages at scale globally. Explore our comprehensive guide to multilingual chatbots right here!
How to use multipurpose chatbots to address various consumer needs
Customers have a variety of concerns. What if you could address them all over a single portal? Learn how to do just that with a smart, multipurpose chatbot.
10 chatbot myths that could hold your business back from growing
To reap all the benefits of chatbot technology and implement it properly, you first need to understand their potential, the advantages and their limits.
6 ways to avoid the negativity bias in customer service
What is negativity bias in customer service? How does it affect how your customers perceive your brand? What can you do about it? Deep dive into the topic
Net Promoter Score | A guide to fostering loyalty
Net promoter score is a customer loyalty metric that measures customer satisfaction and the growth rate of companies by using an index that ranges from -100&100
Engati gets a facelift! A new user interface for chatbot building
How will Engati’s new help you help in building better bots, faster and quicker? We strive to bring our users the best features and great user experience.
What advancements are next in line for smart chatbot technology?
Chatbot technology has seen a lot of progress in making the bot more conversational and human-like. Read more about how you can humanise your chatbots.
NLU Disambiguation — What to do when the NLU is not sure
Disambiguation simply means removing any ambiguities and confusions to make something very clear. In the context of NLP/NLU, ambiguities can be of various kinds
5 reasons why omnichannel customer engagement is important
The hottest trend in customer service is omni-channel customer engagement & delivering omni-channel customer experience increases customer retention rate by 91%
Everything to know about optimizing customer experience with AI
There has been an increase in both interest & utilization of AI for marketing & optimizing customer experience improving your business’s overall productivity.
Optimizing Solr Resources with G1
This article is focused on tunning G1 GC params in Solr and tell how blibli.com‘s search gained huge performance gains with limited resources by tweaks.
Overcome these 6 major chatbot challenges with ease [without coding]
Here’s how you can get around the biggest chatbot challenges that developers and customer support teams struggle with, without writing a single line of code.
Overcoming the top 5 challenges of customer satisfaction
Customers interact with your business every day, so we must keep customers satisfied. Here’s how to overcome the largest challenges of customer satisfaction.
Predictive analytics and algorithm: How Netflix & Spotify use it!
Predictive analytics analyzes current and historical data to make predictions using various statistical techniques, usually data mining, predictive modelling.
6 ways to amaze your customers with proactive customer service
What’s proactive customer service all about? Why’s it more important than reactive support? How do you serve your customers proactively? Find the answers here!
11 ways to promote your Shopify store in 2022
Trying to get the word out and promote your Shopify store? Here are 11 uncommon tactics you could use. How many did you already think of before reading this?